Hello JG17,

I would like to verify this. In the meantime, can you please let me know the processor mode you have?

Hello freewill,

Please note that none of our graphics controllers supports Anti-aliasing. Our controllers support the features you mentioned before but I am afraid that this other one is not.

Hello Shakib,

Can you let us know what the graphics controller you have is? What is the processor model on your computer?

I would also like to know what troubleshooting steps have you tried so far. I appreciate the information you can provide.

Hi,

i purchased two Samsung 770Z7E notebooks a few weeks ago for two friends of mine.

The 770Z7E supports two graphics adapter, the HD4000 integrated into the Intel Ivy Bridge mobile processor and a AMD Mobility Radeon 8870M

Everything works as expected but there is one issue which in my opinion could be related to the HD4000 because its the primary display adapter.

(The Mobility Radeon only kicks in for specific and graphic intense applications)

The problem occurs esspecially under Microsoft Word 2013.

If i try to point my mouse over a certain text in word 2013, it should show a box which displays the text and give me additional informations.

The issue now is that the box appears and disappears right after that, that happens so fast that i can`t see whats written in the box.

Sorry if i can`t describe it any better but i hope you can comprehend what i am talking about.

The reason why i assume that the problem might be related to the graphics driver/adapter is that if i try to reproduce the problem inside

a virtuial machine everything runs as it should.

I hope you have an idea what i can do to solve the problem. I installed the x64 graphic driver provided by samsung (9.17.10.2963).

If i try to install the latest driver version (9.18.10.3165) problems occur which seem to be related to the Mobility Radeon 8870M.

(Aero Glass will be disabled right after the systems boots)

Any help is very much appreciated. Thank you.

@ryanjrqwe: Sure I can give some advice here!  First and foremost, I would upgrade to the latest driver we have for your system here; Download Center

For the games you're trying to play, your system should be able to handle most of them just fine.  Are you talking about Dota* (original) or Dota2*?  The original should work just fine, not sure about Dota2* though.  WoW* is (even now) still really system intensive.  I would recommend upgrading to a newer CPU (which means an entirely new system for laptops) if you want to play that.  You have enough ram, theoretically - to run any of those games, but because your OS is 32-bit you are limited to the 4GB you have available.  Even if you were able to upgrade the ram in your system (more expensive to upgrade RAM for laptops) you'd still be constrained by your OS memory limits.  I would consider a 64-bit Windows* OS in the future for any new systems you purchase for gaming.

@Mimisan: Try updating to our latest driver (your version = 3071, ours = 3165); Download Center

However, that file being blocked is an important game file for The Sims 3*.  You might check that your anti-virus or the OS itself is not blocking this file from being accessed, as that will also cause your game to have issues.

@Oakman:  As a rule of thumb, I would never trust any "registry cleaning software".  It's not that most of them are malicious, but they often delete registry files they consider to be harmful or unnecessary to your system.  If you notice your computer acting funny in the coming weeks, back up your data and do an OS re-install, as registry cleaners function like a game of Jenga*.

You have our latest driver, but it's showing in the dxdiag that you only have a 1st generation (you in fact have a 2nd generation).  I would recommend doing a full uninstall of your graphics drivers (when uninstalling select the checkbox for deleting associated driver files).  Uninstall -> restart -> repeat until you are at a driver version listed as a Basic Microsoft* Graphics Driver.  This will mean all your drivers are fully uninstalled.  From there, install the latest version again (3062) from here; Download Center

Let me know how that goes!

Thanks everyone,

-Nic

Hello kiba208,

It is important to mention that both graphics controllers are different and will not provide their resources at the same time.

As soon as a PCIe card is connected to the system, the onboard graphics is going to be disabled. Since you are getting several problems when connecting the Nvidia card, I recommend you testing the computer without the NVidia graphics card and let us know if the onboard video works fine. Another good step is to confirm with the computer system manufacturer if the video card you are using is compatible with the unit.

I also recommend you installing the latest graphics driver we have available from our side at:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22842&lang=eng&OSVersion=Windows%207%20(64-bit)*&DownloadType=Drivers

Hello Paco,

I am sorry to hear you are having these problems with the unit.

Based on your description, IT does not seem to be a problem with the Intel ® graphics controller or the Nvidia one since the unit Is not able to boot.

My best recommendation is to verify and double check the connections, make sure the power supply is working fine and if possible test other memory stick to discard any hardware issue. Another good step is to test another processor in the computer.

If after testing this troubleshooting steps issue persists, I recommend you contacting the motherboard system manufacturer so they provide more troubleshooting steps in order to fix the unit.

Hello Matt Thomas,

I recommend you updating the graphics driver in your computer to the latest version we have. You can download the driver at the following link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22842&lang=eng&OSVersion=Windows%207%20(64-bit)*&DownloadType=Drivers

Another good step is to contact the computer system manufacturer and they will be able to provide a custom driver for your computer.

Hello b3n,

My best recommendation is to uninstall the current driver you have, download the latest one we have and install it again.

You can get the driver at the following link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22842&lang=eng&OSVersion=Windows%207%20(64-bit)*&DownloadType=Drivers

Hello I just wanted to chime in and report that I'm having the same issue as the other users in this thread.  I have the Asus Z87-Pro motherboard with a i7 4770K processor with a Asus MX279 monitor.  Now when the monitor is connected to VGA it will go into sleep state but once connected to HDMI monitor will not go into sleep state but will black the screen.  Please let me know what I can do to help so this issue can be fixed for all of us.

HD 4000 and anti-aliasing ?

It's been asked already, but I didn't find a detailed authoritative explanation. Could someone from Intel explain in detail the function of igfxpers.exe and igfxsrvc.exe? Do they need to run if this functionality is not needed?

Also, as I understand it, hkcmd.exe handles hotkeys. Is there a reason it still runs even with hotkeys disabled (most recent version of drivers)?

Hi,

We have tested our 3D space planning program on a Surface Pro with Windows 8 Pro and we have an issue which seems to come from Intel HD 4000 driver.

We have a random crash using our app that only occurs with HD 4000. This app works with Java and JoGL with Open GL 1.2 or Open GL 2

We tried two drivers

Download Center

and

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22842&lang=eng&OSVersion=Windows%208%2C%2064-bit*&DownloadType=Drivers

and we have the same crsh with these two releases.

This is very annoying beacaue our customers have bought laptops with Intel 4000 cards.

Under is the bug report that we have in the Java Console :

Could you please tell us how we can fix it ?

Kind regards,

Mickael

#

# A fatal error has been detected by the Java Runtime Environment:

#

#  EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x079b14a7, pid=3792, tid=1808

#

# JRE version: 7.0_21-b11

# Java VM: Java HotSpot(TM) Client VM (23.21-b01 mixed mode, sharing windows-x86 )

# Problematic frame:

# C  [ig7icd32.dll+0x414a7]  RegisterProcTableCallback+0x38fa7

#

# Failed to write core dump. Minidumps are not enabled by default on client versions of Windows

#

# If you would like to submit a bug report, please visit:

#   http://bugreport.sun.com/bugreport/crash.jsp

# The crash happened outside the Java Virtual Machine in native code.

# See problematic frame for where to report the bug.

#

---------------  T H R E A D  ---------------

Current thread (0x04b54000):  JavaThread "AWT-EventQueue-0" [_thread_in_native, id=1808, stack(0x04f10000,0x04f60000)]

siginfo: ExceptionCode=0xc0000005, reading address 0x00000004

Registers:

EAX=0x09253d80, EBX=0x0817d698, ECX=0x00000000, EDX=0x000004b0

ESP=0x04f5e8dc, EBP=0x04f5e8f0, ESI=0x0817cfc0, EDI=0x00000000

EIP=0x079b14a7, EFLAGS=0x00010202

Top of Stack: (sp=0x04f5e8dc)

0x04f5e8dc:   00000000 08120048 348a3ae8 00fcf990

0x04f5e8ec:   09253d80 04f5e8fc 07bb2737 00000000

0x04f5e8fc:   04f5e924 07a8e31a 08120048 08120048

0x04f5e90c:   07979893 08120048 0812d854 0797bdf8

0x04f5e91c:   08120048 1611e030 04f5e95c 07cd3cd5

0x04f5e92c:   000004b0 1611e034 08120048 1611d0f0

0x04f5e93c:   07c661a9 09266568 07c65674 348a3ae8

0x04f5e94c:   04b54000 25fb7cb0 07fc84f0 04f5e984

Instructions: (pc=0x079b14a7)

0x079b1487:   8d 9e d8 06 00 00 3b c1 0f 84 67 01 00 00 85 c0

0x079b1497:   0f 84 80 00 00 00 8b 40 04 89 45 fc 85 c0 74 76

0x079b14a7:   8b 49 04 85 c9 74 6c 8b 80 a4 03 00 00 3b 81 a4

0x079b14b7:   03 00 00 74 0c 8b 81 ac 03 00 00 89 46 48 83 0b

Register to memory mapping:

EAX=0x09253d80 is an unknown value

EBX=0x0817d698 is an unknown value

ECX=0x00000000 is an unknown value

EDX=0x000004b0 is an unknown value

ESP=0x04f5e8dc is pointing into the stack for thread: 0x04b54000

EBP=0x04f5e8f0 is pointing into the stack for thread: 0x04b54000

ESI=0x0817cfc0 is an unknown value

EDI=0x00000000 is an unknown value

Stack: [0x04f10000,0x04f60000],  sp=0x04f5e8dc,  free space=314k

Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)

C  [ig7icd32.dll+0x414a7]  RegisterProcTableCallback+0x38fa7

C  [ig7icd32.dll+0x242737]  RegisterProcTableCallback+0x23a237

C  [ig7icd32.dll+0x11e31a]  RegisterProcTableCallback+0x115e1a

C  [ig7icd32.dll+0x363cd5]  DllMain+0x4a995

C  [jogl.dll+0x1ffd]  Java_com_sun_opengl_impl_GLImpl_glCallList__I+0xd

J  com.sun.opengl.impl.GLImpl.glCallList(I)V

J  b.e.f.b.a.a(Lb/e/k/a/b/b;)V

V  [jvm.dll+0x12b41a]

V  [jvm.dll+0x1daa0e]

V  [jvm.dll+0x12b49d]

V  [jvm.dll+0xda35a]

C  [java.dll+0x102f]  Java_java_security_AccessController_doPrivileged__Ljava_security_PrivilegedAction_2Ljava_security_AccessControlContext_2+0x17

J  java.awt.EventQueue.dispatchEvent(Ljava/awt/AWTEvent;)V

j  java.awt.WaitDispatchSupport$2.run()V+59

J  java.awt.event.InvocationEvent.dispatch()V

V  [jvm.dll+0x12b41a]

V  [jvm.dll+0x1daa0e]

V  [jvm.dll+0x12b49d]

V  [jvm.dll+0xda35a]

C  [java.dll+0x102f]  Java_java_security_AccessController_doPrivileged__Ljava_security_PrivilegedAction_2Ljava_security_AccessControlContext_2+0x17

J  java.awt.EventQueue.dispatchEvent(Ljava/awt/AWTEvent;)V

j  java.awt.EventDispatchThread.pumpEventsForHierarchy(ILjava/awt/Conditional;Ljava/awt/Component;)V+11

j  java.awt.EventDispatchThread.pumpEvents(ILjava/awt/Conditional;)V+4

j  java.awt.EventDispatchThread.pumpEvents(Ljava/awt/Conditional;)V+3

j  java.awt.EventDispatchThread.run()V+9

v  ~StubRoutines::call_stub

V  [jvm.dll+0x12b41a]

V  [jvm.dll+0x1daa0e]

V  [jvm.dll+0x12b603]

V  [jvm.dll+0x12b667]

V  [jvm.dll+0xd36bf]

V  [jvm.dll+0x14b777]

V  [jvm.dll+0x14b8e0]

V  [jvm.dll+0x1802a9]

C  [msvcr100.dll+0x5c6de]  endthreadex+0x3a

C  [msvcr100.dll+0x5c788]  endthreadex+0xe4

C  [KERNEL32.DLL+0x28543]  BaseThreadInitThunk+0xe

C  [ntdll.dll+0x5ac69]  RtlInitializeExceptionChain+0x85

C  [ntdll.dll+0x5ac3c]  RtlInitializeExceptionChain+0x58

Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)

J  com.sun.opengl.impl.GLImpl.glCallList(I)V

J  b.e.f.b.a.a(Lb/e/k/a/b/b;)V

J  b.e.f.a.a.a(Lb/e/i/a;Lb/e/g/c;Lb/e/k/a/b/a;)V

J  b.e.f.b.a.a(Lb/e/k/a/b/a;)V

J  b.e.f.b.a.display(Ljavax/media/opengl/GLAutoDrawable;)V

J  com.sun.opengl.impl.GLDrawableHelper.display(Ljavax/media/opengl/GLAutoDrawable;)V

J  javax.media.opengl.GLCanvas$DisplayAction.run()V

J  com.sun.opengl.impl.GLDrawableHelper.invokeGL(Ljavax/media/opengl/GLDrawable;Ljavax/media/opengl/GLContext;Ljava/lang/Runnable;Ljava/lang/Runnable;)V

J  javax.media.opengl.GLCanvas$DisplayOnEventDispatchThreadAction.run()V

J  java.awt.event.InvocationEvent.dispatch()V

J  java.awt.EventQueue.dispatchEventImpl(Ljava/awt/AWTEvent;Ljava/lang/Object;)V

J  java.awt.EventQueue$3.run()Ljava/lang/Object;

v  ~StubRoutines::call_stub

J  java.security.AccessController.doPrivileged(Ljava/security/PrivilegedAction;Ljava/security/AccessControlContext;)Ljava/lang/Object;

J  java.awt.EventQueue.dispatchEvent(Ljava/awt/AWTEvent;)V

J  java.awt.EventDispatchThread.pumpOneEventForFilters(I)V

J  java.awt.EventDispatchThread.pumpEventsForFilter(ILjava/awt/Conditional;Ljava/awt/EventFilter;)V

j  java.awt.EventDispatchThread.pumpEventsForFilter(Ljava/awt/Conditional;Ljava/awt/EventFilter;)V+4

j  java.awt.WaitDispatchSupport$2.run()V+59

J  java.awt.event.InvocationEvent.dispatch()V

J  java.awt.EventQueue.dispatchEventImpl(Ljava/awt/AWTEvent;Ljava/lang/Object;)V

J  java.awt.EventQueue$3.run()Ljava/lang/Object;

v  ~StubRoutines::call_stub

J  java.security.AccessController.doPrivileged(Ljava/security/PrivilegedAction;Ljava/security/AccessControlContext;)Ljava/lang/Object;

J  java.awt.EventQueue.dispatchEvent(Ljava/awt/AWTEvent;)V

J  java.awt.EventDispatchThread.pumpOneEventForFilters(I)V

j  java.awt.EventDispatchThread.pumpEventsForFilter(ILjava/awt/Conditional;Ljava/awt/EventFilter;)V+35

j  java.awt.EventDispatchThread.pumpEventsForHierarchy(ILjava/awt/Conditional;Ljava/awt/Component;)V+11

j  java.awt.EventDispatchThread.pumpEvents(ILjava/awt/Conditional;)V+4

j  java.awt.EventDispatchThread.pumpEvents(Ljava/awt/Conditional;)V+3

j  java.awt.EventDispatchThread.run()V+9

v  ~StubRoutines::call_stub

---------------  P R O C E S S  ---------------

Java Threads: ( => current thread )

  0x06d1f800 JavaThread "Keep-Alive-Timer" daemon [_thread_blocked, id=4580, stack(0x06090000,0x060e0000)]

  0x12d27400 JavaThread "Thread-313" [_thread_blocked, id=4316, stack(0x05ee0000,0x05f30000)]

  0x12d26000 JavaThread "Thread-312" [_thread_blocked, id=4728, stack(0x05e50000,0x05ea0000)]

  0x06d22400 JavaThread "Thread-125" daemon [_thread_blocked, id=2504, stack(0x06000000,0x06050000)]

  0x06d21400 JavaThread "TimerQueue" daemon [_thread_blocked, id=4688, stack(0x05f70000,0x05fc0000)]

  0x06b10000 JavaThread "Thread-11" [_thread_blocked, id=1888, stack(0x07890000,0x078e0000)]

  0x06b0fc00 JavaThread "DestroyJavaVM" [_thread_blocked, id=3604, stack(0x00bf0000,0x00c40000)]

  0x0706a400 JavaThread "Thread-9" daemon [_thread_blocked, id=4788, stack(0x07650000,0x076a0000)]

  0x06d35c00 JavaThread "Thread-8" [_thread_blocked, id=4064, stack(0x075c0000,0x07610000)]

  0x069ed000 JavaThread "Timer-0" [_thread_blocked, id=4620, stack(0x07530000,0x07580000)]

=>0x04b54000 JavaThread "AWT-EventQueue-0" [_thread_in_native, id=1808, stack(0x04f10000,0x04f60000)]

  0x04aff800 JavaThread "AWT-Windows" daemon [_thread_in_native, id=4492, stack(0x04e70000,0x04ec0000)]

  0x04aff000 JavaThread "AWT-Shutdown" [_thread_blocked, id=4436, stack(0x04de0000,0x04e30000)]

  0x04afe800 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=308, stack(0x04d10000,0x04d60000)]

  0x025e4000 JavaThread "Service Thread" daemon [_thread_blocked, id=3592, stack(0x049d0000,0x04a20000)]

  0x025dd000 JavaThread "C1 CompilerThread0" daemon [_thread_blocked, id=764, stack(0x04940000,0x04990000)]

  0x025db800 JavaThread "Attach Listener" daemon [_thread_blocked, id=3796, stack(0x048b0000,0x04900000)]

  0x025d9800 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=4844, stack(0x04820000,0x04870000)]

  0x025c4c00 JavaThread "Finalizer" daemon [_thread_blocked, id=752, stack(0x04790000,0x047e0000)]

  0x025c3400 JavaThread "Reference Handler" daemon [_thread_blocked, id=3140, stack(0x02660000,0x026b0000)]

Other Threads:

  0x025c1400 VMThread [stack: 0x00c80000,0x00cd0000] [id=4088]

  0x025f1c00 WatcherThread [stack: 0x04a60000,0x04ab0000] [id=4228]

VM state:not at safepoint (normal execution)

VM Mutex/Monitor currently owned by a thread: None

Heap

def new generation   total 39296K, used 31547K [0x24690000, 0x27130000, 0x29be0000)

  eden space 34944K,  81% used [0x24690000, 0x2623c580, 0x268b0000)

  from space 4352K,  73% used [0x26cf0000, 0x27012780, 0x27130000)

  to   space 4352K,   0% used [0x268b0000, 0x268b0000, 0x26cf0000)

tenured generation   total 87424K, used 86416K [0x29be0000, 0x2f140000, 0x34690000)

   the space 87424K,  98% used [0x29be0000, 0x2f0441c0, 0x2f044200, 0x2f140000)

compacting perm gen  total 12288K, used 9074K [0x34690000, 0x35290000, 0x38690000)

   the space 12288K,  73% used [0x34690000, 0x34f6ca78, 0x34f6cc00, 0x35290000)

    ro space 10240K,  42% used [0x38690000, 0x38ad22a0, 0x38ad2400, 0x39090000)

    rw space 12288K,  54% used [0x39090000, 0x39713250, 0x39713400, 0x39c90000)

Card table byte_map: [0x046e0000,0x04790000] byte_map_base: 0x045bcb80

Polling page: 0x00d70000

Code Cache  [0x026e0000, 0x02b18000, 0x046e0000)

total_blobs=2668 nmethods=2295 adapters=307 free_code_cache=28474Kb largest_free_block=29155264

Compilation events (10 events):

Event: 358.312 Thread 0x025dd000 2298   !         java.net.AbstractPlainSocketImpl::isConnectionReset (31 bytes)

Event: 358.312 Thread 0x025dd000 nmethod 2298 0x02b10b08 code [0x02b10c00, 0x02b10e10]

Event: 358.698 Thread 0x025dd000 2299  s          sun.java2d.ScreenUpdateManager::getInstance (39 bytes)

Event: 358.698 Thread 0x025dd000 nmethod 2299 0x02b10ec8 code [0x02b10fe0, 0x02b1131c]

Event: 359.098 Thread 0x025dd000 2300             com.sun.opengl.impl.GLBufferStateTracker::getBoundBufferObject (200 bytes)

Event: 359.099 Thread 0x025dd000 nmethod 2300 0x02b11448 code [0x02b115b0, 0x02b11854]

Event: 359.099 Thread 0x025dd000 2301             com.sun.opengl.impl.GLBufferStateTracker::box (81 bytes)

Event: 359.099 Thread 0x025dd000 nmethod 2301 0x02b11b48 code [0x02b11c50, 0x02b11d80]

Event: 359.390 Thread 0x025dd000 2302             sun.misc.RegexpNode::find (29 bytes)

Event: 359.391 Thread 0x025dd000 nmethod 2302 0x02b11e08 code [0x02b11f00, 0x02b11fc0]

GC Heap History (10 events):

Event: 279.985 GC heap before

{Heap before GC invocations=12 (full 0):

def new generation   total 39296K, used 39181K [0x24690000, 0x27130000, 0x29be0000)

  eden space 34944K,  99% used [0x24690000, 0x268934b8, 0x268b0000)

  from space 4352K, 100% used [0x268b0000, 0x26cf0000, 0x26cf0000)

  to   space 4352K,   0% used [0x26cf0000, 0x26cf0000, 0x27130000)

tenured generation   total 87424K, used 68438K [0x29be0000, 0x2f140000, 0x34690000)

   the space 87424K,  78% used [0x29be0000, 0x2deb5a08, 0x2deb5c00, 0x2f140000)

compacting perm gen  total 12288K, used 9066K [0x34690000, 0x35290000, 0x38690000)

   the space 12288K,  73% used [0x34690000, 0x34f6aa88, 0x34f6ac00, 0x35290000)

    ro space 10240K,  42% used [0x38690000, 0x38ad22a0, 0x38ad2400, 0x39090000)

    rw space 12288K,  54% used [0x39090000, 0x39713250, 0x39713400, 0x39c90000)

Event: 279.991 GC heap after

Heap after GC invocations=13 (full 0):

def new generation   total 39296K, used 4352K [0x24690000, 0x27130000, 0x29be0000)

  eden space 34944K,   0% used [0x24690000, 0x24690000, 0x268b0000)

  from space 4352K, 100% used [0x26cf0000, 0x27130000, 0x27130000)

  to   space 4352K,   0% used [0x268b0000, 0x268b0000, 0x26cf0000)

tenured generation   total 87424K, used 74308K [0x29be0000, 0x2f140000, 0x34690000)

   the space 87424K,  84% used [0x29be0000, 0x2e471090, 0x2e471200, 0x2f140000)

compacting perm gen  total 12288K, used 9066K [0x34690000, 0x35290000, 0x38690000)

   the space 12288K,  73% used [0x34690000, 0x34f6aa88, 0x34f6ac00, 0x35290000)

    ro space 10240K,  42% used [0x38690000, 0x38ad22a0, 0x38ad2400, 0x39090000)

    rw space 12288K,  54% used [0x39090000, 0x39713250, 0x39713400, 0x39c90000)

}

Event: 285.094 GC heap before

{Heap before GC invocations=13 (full 0):

def new generation   total 39296K, used 39296K [0x24690000, 0x27130000, 0x29be0000)

  eden space 34944K, 100% used [0x24690000, 0x268b0000, 0x268b0000)

  from space 4352K, 100% used [0x26cf0000, 0x27130000, 0x27130000)

  to   space 4352K,   0% used [0x268b0000, 0x268b0000, 0x26cf0000)

tenured generation   total 87424K, used 74308K [0x29be0000, 0x2f140000, 0x34690000)

   the space 87424K,  84% used [0x29be0000, 0x2e471090, 0x2e471200, 0x2f140000)

compacting perm gen  total 12288K, used 9066K [0x34690000, 0x35290000, 0x38690000)

   the space 12288K,  73% used [0x34690000, 0x34f6aab8, 0x34f6ac00, 0x35290000)

    ro space 10240K,  42% used [0x38690000, 0x38ad22a0, 0x38ad2400, 0x39090000)

    rw space 12288K,  54% used [0x39090000, 0x39713250, 0x39713400, 0x39c90000)

Event: 285.102 GC heap after

Heap after GC invocations=14 (full 0):

def new generation   total 39296K, used 4043K [0x24690000, 0x27130000, 0x29be0000)

  eden space 34944K,   0% used [0x24690000, 0x24690000, 0x268b0000)

  from space 4352K,  92% used [0x268b0000, 0x26ca2e18, 0x26cf0000)

  to   space 4352K,   0% used [0x26cf0000, 0x26cf0000, 0x27130000)

tenured generation   total 87424K, used 78590K [0x29be0000, 0x2f140000, 0x34690000)

   the space 87424K,  89% used [0x29be0000, 0x2e89f890, 0x2e89fa00, 0x2f140000)

compacting perm gen  total 12288K, used 9066K [0x34690000, 0x35290000, 0x38690000)

   the space 12288K,  73% used [0x34690000, 0x34f6aab8, 0x34f6ac00, 0x35290000)

    ro space 10240K,  42% used [0x38690000, 0x38ad22a0, 0x38ad2400, 0x39090000)

    rw space 12288K,  54% used [0x39090000, 0x39713250, 0x39713400, 0x39c90000)

}

Event: 290.377 GC heap before

{Heap before GC invocations=14 (full 0):

def new generation   total 39296K, used 38987K [0x24690000, 0x27130000, 0x29be0000)

  eden space 34944K, 100% used [0x24690000, 0x268b0000, 0x268b0000)

  from space 4352K,  92% used [0x268b0000, 0x26ca2e18, 0x26cf0000)

  to   space 4352K,   0% used [0x26cf0000, 0x26cf0000, 0x27130000)

tenured generation   total 87424K, used 78590K [0x29be0000, 0x2f140000, 0x34690000)

   the space 87424K,  89% used [0x29be0000, 0x2e89f890, 0x2e89fa00, 0x2f140000)

compacting perm gen  total 12288K, used 9066K [0x34690000, 0x35290000, 0x38690000)

   the space 12288K,  73% used [0x34690000, 0x34f6aaf8, 0x34f6ac00, 0x35290000)

    ro space 10240K,  42% used [0x38690000, 0x38ad22a0, 0x38ad2400, 0x39090000)

    rw space 12288K,  54% used [0x39090000, 0x39713250, 0x39713400, 0x39c90000)

Event: 290.381 GC heap after

Heap after GC invocations=15 (full 0):

def new generation   total 39296K, used 3076K [0x24690000, 0x27130000, 0x29be0000)

  eden space 34944K,   0% used [0x24690000, 0x24690000, 0x268b0000)

  from space 4352K,  70% used [0x26cf0000, 0x26ff13a8, 0x27130000)

  to   space 4352K,   0% used [0x268b0000, 0x268b0000, 0x26cf0000)

tenured generation   total 87424K, used 82137K [0x29be0000, 0x2f140000, 0x34690000)

   the space 87424K,  93% used [0x29be0000, 0x2ec166e8, 0x2ec16800, 0x2f140000)

compacting perm gen  total 12288K, used 9066K [0x34690000, 0x35290000, 0x38690000)

   the space 12288K,  73% used [0x34690000, 0x34f6aaf8, 0x34f6ac00, 0x35290000)

    ro space 10240K,  42% used [0x38690000, 0x38ad22a0, 0x38ad2400, 0x39090000)

    rw space 12288K,  54% used [0x39090000, 0x39713250, 0x39713400, 0x39c90000)

}

Event: 298.371 GC heap before

{Heap before GC invocations=15 (full 0):

def new generation   total 39296K, used 38020K [0x24690000, 0x27130000, 0x29be0000)

  eden space 34944K, 100% used [0x24690000, 0x268b0000, 0x268b0000)

  from space 4352K,  70% used [0x26cf0000, 0x26ff13a8, 0x27130000)

  to   space 4352K,   0% used [0x268b0000, 0x268b0000, 0x26cf0000)

tenured generation   total 87424K, used 82137K [0x29be0000, 0x2f140000, 0x34690000)

   the space 87424K,  93% used [0x29be0000, 0x2ec166e8, 0x2ec16800, 0x2f140000)

compacting perm gen  total 12288K, used 9069K [0x34690000, 0x35290000, 0x38690000)

   the space 12288K,  73% used [0x34690000, 0x34f6b630, 0x34f6b800, 0x35290000)

    ro space 10240K,  42% used [0x38690000, 0x38ad22a0, 0x38ad2400, 0x39090000)

    rw space 12288K,  54% used [0x39090000, 0x39713250, 0x39713400, 0x39c90000)

Event: 298.377 GC heap after

Heap after GC invocations=16 (full 0):

def new generation   total 39296K, used 3473K [0x24690000, 0x27130000, 0x29be0000)

  eden space 34944K,   0% used [0x24690000, 0x24690000, 0x268b0000)

  from space 4352K,  79% used [0x268b0000, 0x26c145c0, 0x26cf0000)

  to   space 4352K,   0% used [0x26cf0000, 0x26cf0000, 0x27130000)

tenured generation   total 87424K, used 84726K [0x29be0000, 0x2f140000, 0x34690000)

   the space 87424K,  96% used [0x29be0000, 0x2ee9da58, 0x2ee9dc00, 0x2f140000)

compacting perm gen  total 12288K, used 9069K [0x34690000, 0x35290000, 0x38690000)

   the space 12288K,  73% used [0x34690000, 0x34f6b630, 0x34f6b800, 0x35290000)

    ro space 10240K,  42% used [0x38690000, 0x38ad22a0, 0x38ad2400, 0x39090000)

    rw space 12288K,  54% used [0x39090000, 0x39713250, 0x39713400, 0x39c90000)

}

Event: 359.069 GC heap before

{Heap before GC invocations=16 (full 0):

def new generation   total 39296K, used 38523K [0x24690000, 0x27130000, 0x29be0000)

  eden space 34944K, 100% used [0x24690000, 0x268b0000, 0x268b0000)

  from space 4352K,  82% used [0x268b0000, 0x26c2efa8, 0x26cf0000)

  to   space 4352K,   0% used [0x26cf0000, 0x26cf0000, 0x27130000)

tenured generation   total 87424K, used 84726K [0x29be0000, 0x2f140000, 0x34690000)

   the space 87424K,  96% used [0x29be0000, 0x2ee9da58, 0x2ee9dc00, 0x2f140000)

compacting perm gen  total 12288K, used 9074K [0x34690000, 0x35290000, 0x38690000)

   the space 12288K,  73% used [0x34690000, 0x34f6ca78, 0x34f6cc00, 0x35290000)

    ro space 10240K,  42% used [0x38690000, 0x38ad22a0, 0x38ad2400, 0x39090000)

    rw space 12288K,  54% used [0x39090000, 0x39713250, 0x39713400, 0x39c90000)

Event: 359.079 GC heap after

Heap after GC invocations=17 (full 0):

def new generation   total 39296K, used 3209K [0x24690000, 0x27130000, 0x29be0000)

  eden space 34944K,   0% used [0x24690000, 0x24690000, 0x268b0000)

  from space 4352K,  73% used [0x26cf0000, 0x27012780, 0x27130000)

  to   space 4352K,   0% used [0x268b0000, 0x268b0000, 0x26cf0000)

tenured generation   total 87424K, used 86416K [0x29be0000, 0x2f140000, 0x34690000)

   the space 87424K,  98% used [0x29be0000, 0x2f0441c0, 0x2f044200, 0x2f140000)

compacting perm gen  total 12288K, used 9074K [0x34690000, 0x35290000, 0x38690000)

   the space 12288K,  73% used [0x34690000, 0x34f6ca78, 0x34f6cc00, 0x35290000)

    ro space 10240K,  42% used [0x38690000, 0x38ad22a0, 0x38ad2400, 0x39090000)

    rw space 12288K,  54% used [0x39090000, 0x39713250, 0x39713400, 0x39c90000)

}

Deoptimization events (0 events):

No events

Internal exceptions (10 events):

Event: 327.548 Thread 0x06d22800 Threw 0x25d61420 at C:\jdk7u2_32P\jdk7u21\hotspot\src\share\vm\prims\jvm.cpp:1166

Event: 328.662 Thread 0x06d22800 Threw 0x25e21548 at C:\jdk7u2_32P\jdk7u21\hotspot\src\share\vm\prims\jvm.cpp:1166

Event: 328.896 Thread 0x06d22800 Threw 0x25e36c98 at C:\jdk7u2_32P\jdk7u21\hotspot\src\share\vm\prims\jvm.cpp:1166

Event: 329.321 Thread 0x06d22800 Threw 0x25e759a8 at C:\jdk7u2_32P\jdk7u21\hotspot\src\share\vm\prims\jvm.cpp:1166

Event: 330.071 Thread 0x06d22800 Threw 0x25f25880 at C:\jdk7u2_32P\jdk7u21\hotspot\src\share\vm\prims\jvm.cpp:1166

Event: 351.344 Thread 0x04b54000 Threw 0x261e9dd8 at C:\jdk7u2_32P\jdk7u21\hotspot\src\share\vm\prims\jni.cpp:742

Event: 351.344 Thread 0x04b54000 Threw 0x261ea510 at C:\jdk7u2_32P\jdk7u21\hotspot\src\share\vm\prims\jvm.cpp:1166

Event: 354.850 Thread 0x12d27400 Threw 0x2621b098 at C:\jdk7u2_32P\jdk7u21\hotspot\src\share\vm\prims\jvm.cpp:1166

Event: 359.391 Thread 0x12d27400 Threw 0x261f5a80 at C:\jdk7u2_32P\jdk7u21\hotspot\src\share\vm\prims\jvm.cpp:1166

Event: 359.521 Thread 0x12d27400 Threw 0x26215970 at C:\jdk7u2_32P\jdk7u21\hotspot\src\share\vm\prims\jvm.cpp:1166

Events (10 events):

Event: 359.068 Executing VM operation: GenCollectForAllocation done

Event: 359.069 Executing VM operation: GenCollectFull

Event: 359.079 Executing VM operation: GenCollectFull done

Event: 359.087 Thread 0x12d26c00 Thread exited: 0x12d26c00

Event: 359.091 Thread 0x12676400 Thread exited: 0x12676400

Event: 359.096 Thread 0x12676800 Thread exited: 0x12676800

Event: 359.096 Thread 0x12675c00 Thread exited: 0x12675c00

Event: 359.096 Thread 0x12675000 Thread exited: 0x12675000

Event: 359.096 Thread 0x12d25c00 Thread exited: 0x12d25c00

Event: 359.097 Thread 0x12675800 Thread exited: 0x12675800

Dynamic libraries:

0x00370000 - 0x0039f000 C:\Program Files (x86)\Java\jre7\bin\java.exe

0x77920000 - 0x77a77000 C:\windows\SYSTEM32\ntdll.dll

0x75520000 - 0x75650000 C:\windows\SYSTEM32\KERNEL32.DLL

0x75790000 - 0x75836000 C:\windows\SYSTEM32\KERNELBASE.dll

0x747e0000 - 0x74887000 C:\windows\system32\apphelp.dll

0x6f200000 - 0x6f470000 C:\windows\AppPatch\AcLayers.DLL

0x77540000 - 0x775f1000 C:\windows\SYSTEM32\msvcrt.dll

0x75da0000 - 0x75eb6000 C:\windows\SYSTEM32\USER32.dll

0x77170000 - 0x7726d000 C:\windows\SYSTEM32\GDI32.dll

0x75ec0000 - 0x76f86000 C:\windows\SYSTEM32\SHELL32.dll

0x759b0000 - 0x759f0000 C:\windows\SYSTEM32\SHLWAPI.dll

0x753f0000 - 0x7547b000 C:\windows\SYSTEM32\OLEAUT32.dll

0x6f1e0000 - 0x6f1f3000 C:\windows\SYSTEM32\MPR.dll

0x76fb0000 - 0x7715f000 C:\windows\SYSTEM32\SETUPAPI.dll

0x6f1d0000 - 0x6f1d3000 C:\windows\SYSTEM32\sfc.dll

0x6f170000 - 0x6f1d0000 C:\windows\SYSTEM32\WINSPOOL.DRV

0x759f0000 - 0x75a9c000 C:\windows\SYSTEM32\RPCRT4.dll

0x77400000 - 0x77536000 C:\windows\SYSTEM32\combase.dll

0x75740000 - 0x75786000 C:\windows\SYSTEM32\CFGMGR32.dll

0x75aa0000 - 0x75abe000 C:\windows\SYSTEM32\DEVOBJ.dll

0x74fb0000 - 0x74fcc000 C:\windows\SYSTEM32\SspiCli.dll

0x6f160000 - 0x6f16e000 C:\windows\SYSTEM32\sfc_os.DLL

0x74fa0000 - 0x74fa9000 C:\windows\SYSTEM32\CRYPTBASE.dll

0x773b0000 - 0x773e4000 C:\windows\SYSTEM32\sechost.dll

0x74f40000 - 0x74f91000 C:\windows\SYSTEM32\bcryptPrimitives.dll

0x76f90000 - 0x76fb0000 C:\windows\system32\IMM32.DLL

0x74fd0000 - 0x750ad000 C:\windows\SYSTEM32\MSCTF.dll

0x75ac0000 - 0x75b6e000 C:\windows\SYSTEM32\ADVAPI32.dll

0x74a70000 - 0x74c67000 C:\windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9200.16384_none_893961408605e985\COMCTL32.dll

0x714c0000 - 0x7157e000 C:\Program Files (x86)\Java\jre7\bin\msvcr100.dll

0x6f580000 - 0x6f8cf000 C:\Program Files (x86)\Java\jre7\bin\client\jvm.dll

0x6f570000 - 0x6f578000 C:\windows\SYSTEM32\WSOCK32.dll

0x70430000 - 0x70451000 C:\windows\SYSTEM32\WINMM.dll

0x773f0000 - 0x773f6000 C:\windows\SYSTEM32\PSAPI.DLL

0x77810000 - 0x77860000 C:\windows\SYSTEM32\WS2_32.dll

0x70200000 - 0x7022a000 C:\windows\SYSTEM32\WINMMBASE.dll

0x75d70000 - 0x75d78000 C:\windows\SYSTEM32\NSI.dll

0x6f560000 - 0x6f56c000 C:\Program Files (x86)\Java\jre7\bin\verify.dll

0x6f540000 - 0x6f560000 C:\Program Files (x86)\Java\jre7\bin\java.dll

0x6f520000 - 0x6f533000 C:\Program Files (x86)\Java\jre7\bin\zip.dll

0x6eee0000 - 0x6f022000 C:\Program Files (x86)\Java\jre7\bin\awt.dll

0x739b0000 - 0x739c9000 C:\windows\system32\DWMAPI.DLL

0x749e0000 - 0x74a68000 C:\windows\system32\uxtheme.dll

0x74e70000 - 0x74ed9000 C:\Program Files (x86)\Common Files\microsoft shared\ink\tiptsf.dll

0x750b0000 - 0x751c9000 C:\windows\SYSTEM32\ole32.dll

0x74c70000 - 0x74ce5000 C:\windows\SYSTEM32\shcore.dll

0x6f120000 - 0x6f151000 C:\Program Files (x86)\Java\jre7\bin\fontmanager.dll

0x6f480000 - 0x6f494000 C:\Program Files (x86)\Java\jre7\bin\net.dll

0x739d0000 - 0x73a1a000 C:\windows\system32\mswsock.dll

0x6f470000 - 0x6f47e000 C:\Program Files (x86)\Java\jre7\bin\nio.dll

0x6f0f0000 - 0x6f120000 C:\Program Files (x86)\Java\jre7\bin\t2k.dll

0x754a0000 - 0x75514000 C:\windows\SYSTEM32\clbcatq.dll

0x6ff50000 - 0x70096000 C:\windows\SYSTEM32\WindowsCodecs.dll

0x748a0000 - 0x748b1000 C:\windows\SYSTEM32\profapi.dll

0x74f20000 - 0x74f3a000 C:\windows\SYSTEM32\CRYPTSP.dll

0x74ee0000 - 0x74f1e000 C:\windows\system32\rsaenh.dll

0x74cf0000 - 0x74d0b000 C:\windows\SYSTEM32\USERENV.dll

0x6f0b0000 - 0x6f0c0000 C:\windows\system32\napinsp.dll

0x6f090000 - 0x6f0a4000 C:\windows\system32\pnrpnsp.dll

0x6f080000 - 0x6f090000 C:\windows\system32\NLAapi.dll

0x72590000 - 0x72605000 C:\windows\SYSTEM32\DNSAPI.dll

0x6f070000 - 0x6f079000 C:\windows\System32\winrnr.dll

0x6f060000 - 0x6f070000 C:\windows\system32\wshbth.dll

0x748c0000 - 0x748c7000 C:\Windows\System32\rasadhlp.dll

0x748e0000 - 0x74900000 C:\windows\SYSTEM32\IPHLPAPI.DLL

0x748d0000 - 0x748d8000 C:\windows\SYSTEM32\WINNSI.DLL

0x71580000 - 0x715bf000 C:\windows\System32\fwpuclnt.dll

0x6ede0000 - 0x6ee05000 C:\Program Files (x86)\Java\jre7\bin\jpeg.dll

0x10000000 - 0x1004d000 C:\Users\michael\CEDREO_INTERACTIVE\CHATEAU_D_AX\2013_05_22\jogl.dll

0x6ed10000 - 0x6edde000 C:\windows\SYSTEM32\OPENGL32.dll

0x6ece0000 - 0x6ed03000 C:\windows\SYSTEM32\GLU32.dll

0x6ea60000 - 0x6eb39000 C:\windows\SYSTEM32\DDRAW.dll

0x6ecd0000 - 0x6ecd7000 C:\windows\SYSTEM32\DCIMAN32.dll

0x6ecc0000 - 0x6ecc6000 C:\Program Files (x86)\Java\jre7\bin\jawt.dll

0x077c0000 - 0x077c5000 C:\Users\michael\CEDREO_INTERACTIVE\CHATEAU_D_AX\2013_05_22\jogl_awt.dll

0x07970000 - 0x07ec3000 C:\windows\SYSTEM32\ig7icd32.dll

0x71790000 - 0x71ad5000 C:\windows\SYSTEM32\igdusc32.dll

0x713b0000 - 0x71400000 C:\windows\SYSTEM32\oleacc.dll

0x71370000 - 0x713ad000 C:\windows\system32\Ninput.dll

0x6f0c0000 - 0x6f0e4000 C:\Program Files (x86)\Java\jre7\bin\dcpr.dll

0x6e930000 - 0x6ea59000 C:\windows\SYSTEM32\dbghelp.dll

VM Arguments:

jvm_args: -Xms128m -Xmx256m -Djava.library.path=C:/Users/michael/CEDREO_INTERACTIVE/CHATEAU_D_AX\2013_05_22

java_command: ctr.main.CTRMain NO_HOST 80 NO_COOKIE http://www.cedreo.com/Projets/ChateauDAx/2013_05_22_Planner/APPLET/JAVA/http://www.cedreo.com/Projets/ChateauDAx/2013_05_22_Planner/ 1 undefinedlogin=jalex|pwd=cedreo|urlChr=

Launcher Type: SUN_STANDARD

Environment Variables:

PATH=C:\Program Files\Internet Explorer;;C:\windows\system32;C:\windows;C:\windows\System32\Wbem;C:\windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Intel\OpenCL SDK\3.0\bin\x86;C:\Program Files (x86)\Intel\OpenCL SDK\3.0\bin\x64

USERNAME=michael

OS=Windows_NT

PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 58 Stepping 9, GenuineIntel

---------------  S Y S T E M  ---------------

OS: Windows 8 , 64 bit Build 9200

CPU:total 4 (2 cores per cpu, 2 threads per core) family 6 model 58 stepping 9, cmov, cx8, fxsr, mmx, sse, sse2, sse3, ssse3, sse4.1, sse4.2, popcnt, avx, ht, tsc, tscinvbit, tscinv

Memory: 4k page, physical 4075260k(2172452k free), swap 7745276k(5515124k free)

vm_info: Java HotSpot(TM) Client VM (23.21-b01) for windows-x86 JRE (1.7.0_21-b11), built on Apr  4 2013 04:43:10 by "java_re" with unknown MS VC++:1600

time: Wed Jun 05 18:50:05 2013

elapsed time: 359 seconds

Where can I buy a processor with Iris Pro graphics?

I'm having an issue installing Windows 8 drivers for HD3000 graphics on a Shuttle SH67H3. Each time I try to install the latest drivers, the PC crashes with a BSOD showing a 'VIDEO_TDR_FAILURE' message.

This happens with Windows 8 when installing the latest drivers (and the previous version) from Intel, the drivers provided by Shuttle and the drivers that are automatically installed from Microsoft. In each case, during the installation of the drivers, the PC crashes and gives the BSOD mentioned above.

This DOES NOT happen with either Windows 7, or Windows 8.1; in each of these cases, the drivers seem to install successfully.

The system specs are:

Shuttle SH67H3

Intel i5-2500K (HD3000 graphics)

16Gb RAM as 4x 4Gb sticks

Seagate 1Tb HDD

DVD drive

I've seen a number of others with the same experience, but nobody seems to have a solution - can anyone help?

Many thanks!

Andy

Hi wwwhy,

The two .exe's in question are part of running the Intel® Graphics Control Panel.  igfxpers.exe is for persistent settings, and igfxsrvc.exe is a necessary component for proper usage of the Intel® Graphics Control Panel (specifically for capability processing of display driver/hardware).

Persistence is an important process/feature, and makes it so that your display doesn't lose its resolution everytime you turn your monitor off (this is just one important reason).  igfxsrvc.exe is also critical to proper running of the driver as a whole - so you wouldn't want to shut off either of these processes.

hkcmd.exe does not only run hotkeys.  It is also responsible for associating connections from displays (hotplugging), and several docking/laptop processes.  I would not recommend cancelling this process either.

Hope this answers your questions!

Thanks,

-Nic

Hello LittleSilicon,

I am afraid to say that the graphics controllers is not related to Microsoft* office tools. 

My best recommendation is to uninstall the software and reinstall it again. If you want to download the latest driver from our side, you can get it at:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22842&lang=eng&OSVersion=Windows%207%20(64-bit)*&DownloadType=Drivers

It is also important to mention that since your computer comes with switchable graphics, the computer system manufacturer has developed custom drivers for your unit.

Hi there Kevin,

Sorry about the slow reply, I had trouble with logging into your website, I was getting a server taking too long to respond error.

My Processor is an Intel Pentium CPU B950 @ 2.10 GHz 2.10 GHz

Hope that helps!

Hi,

Up 'til Sunday I've been able to view content on my tv via my laptop's HDMI output with no problems.

I hooked everything up yesterday, and now cannot get the laptop to identify the TV, and the TV reports no signal.

I cannot get this to start working again. I've updated the driver to the latest version, done a system restore as far back as the day I got the laptop. Nothing makes a difference.

Can anyone suggest what has gone wrong here and how I can fix this please?

Thanks

Bebnbenb

Have the same problem with driver for Pentium Dual-Core G640T 2.4GHz (BX80623G640T) and Windows 64-bit driver. Could you please provide link?