| Are you willing to send your system to us? (Yes/No) | Not at this time. If the problem continues, maybe |
| Is your system a laptop or desktop? | Laptop |
| If desktop, is it custom built, or manufactured? | Manufactured |
| If desktop, what is the make/model of your motherboard? | |
| What is the make/model of your system? (COMPLETE model name required) | Dell Inspiron 15r 3521 |
| What is the model of your CPU? | Intel Core i3-3227U |
| What is the make/model of your failing display(s)? | Dell LCD |
| If laptop, is your built-in display failing? (Yes/No) | Yes |
| What is your operating system? | Windows 7 Home Premium 64-bit (Clean Install) |
| Is it a 64-bit or 32-bit operating system? | 64 |
| What display driver version do you have installed? | Dell 9.17.10. |
| 2867What type of connection are you using? (HDMI, VGA, DP, DVI?) | ,A03. Also tried Intel version 15.31.3.64.3071 |
| What happens that results in the blackscreen failure? | As soon as any Intel driver is loaded, the system will reboot, splash screen comes up, and then the PC shuts off. Will boot into Safe Mode. Have to wipe the hard drive in order to get it back working in regular mode. |
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Re: Official Black-screen thread - We need your help!
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