Looking for people who had a similar issue to what I had last week.
Are you willing to send your system to us? (Yes/No) | |
| Is your system a laptop or desktop? Laptop | |
| What is the make/model of your system? (COMPLETE model name required) Asus S500ca-HI31204M | |
| What is the model of your CPU? core i3-3217U | |
| What is the make/model of your failing display(s)? Intel HD 4000 | |
| If laptop, is your built-in display failing? (Yes/No) NA | |
| What is your operating system? Windows 8.1 | |
| Is it a 64-bit or 32-bit operating system? 64 | |
| What display driver version do you have installed? V10.18.10.3308 | |
What happens that results in the blackscreen failure? While reinstalling my driver after a couple BSOD's we're occuring while gaming (driver_irql_not_less_or_equal igdkmd64.sys), my screen went black, no mouse cursor, nothing. I restarted it and after the Asus logo and windows loaded, same black screen, didn't go to the lock screen or anything. I tried to do start up repair and system restore, neither of which would work. However, I was able to get rid of it with a system refresh and from there, had little problem installing the driver. I'm still trying to figure out how and why this happened. | |