Kevin,
Is there any more information you can provide to us? Since your post last friday, I've spent over 25 hours on the phone with 11 Microsoft representatives. I've spoken to first level support, their managers, and even their managers. There seems to be no record of this problem. All anybody wants to do is connect to my computer to check and reinstall my drivers (after the 4th person, I stopped letting them).
This kind of support is absolutely unacceptable. Is there a case number or any other way do direct Microsoft to the documentation of the problem? Your customers NEED to be kept in the loop. Some of us have been battling with this issue for more than 6 months, and as of now, there's no end in sight.
Thank you for your continued support with this issue