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HD 4000 v10.18.10.3412 Windows 8.1 Problem.

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I have just updated my HD 4000 graphics card drivers to their latest build as I was having persistent crashes when trying to play The Elder Scrolls Online and I am now receiving Direct3d and other errors whenever I try to launch any graphical application.

 

Errors include:

 

Could not load direct3d

Error initializing D3D9 device: Shader Model 3.0 is required.

Video Card Not Supported. Unable to initialize render device

Failed to initialize renderer!

 

I have tried reinstalling the new driver but that hasn't fixed the problem. I have also tried installing a previous version but it just ends up installing the latest patch. For some reason the rollback function isn't available and my recent restore points aren't applying properly when I try those.

 

My laptop is a Lenovo Ideapad z500 and also has an Nvidia GeForce GT 645M - if I disable the Intel chip my applications will launch without errors but run poorly so I figure the problem must be related to the Intel chip or drivers. It was working perfectly on other applications prior to the update.

 

Please find attached a copy of my DxDiag report if that helps.

 

Ideally a fix for the latest patch would be perfect, allowing me run to run TESO without the crashes. Although I'd be happy just to get to an older version of the driver which isn't problematic for me (if there is any way of making this possible?). Any help is greatly appreciated!


Thank you.


Joe


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