| Are you willing to send your system to us? (Yes/No) | Yes, if you have an office in The Netherlands | |
| Is your system a laptop or desktop? | desktop | |
| If desktop, is it custom built, or manufactured? | barebone | |
| If desktop, what is the make/model of your motherboard? | Intel NUC DC53427HYE | |
| What is the make/model of your system? (COMPLETE model name required) | Intel NUC DC53427HYE | |
| What is the model of your CPU? | i5-3427U | |
| What is the make/model of your failing display(s)? | BenQ E2200HD | |
| If laptop, is your built-in display failing? (Yes/No) | n/a | |
| What is your operating system? | Windows 7 Pro SP1 / 8.1 Pro | |
| Is it a 64-bit or 32-bit operating system? | 64 | |
| What display driver version do you have installed? | 10.18.10.3345 | |
| What type of connection are you using? (HDMI, VGA, DP, DVI?) | HDMI | |
| What happens that results in the blackscreen failure? | see below |
I only get HDMI output to my monitor with the standard Windows VGA driver. When I install the Intel driver and reboot, the screen goes black after the "starting Windows" animation, i.e. when loading the driver. Soon after that my monitor says "no signal detected". I checked monitor and cable on 3 other systems and it works fine.
The NUC does start up though, I can access it with remote desktop. I cannot find anything in the event log that indicates a problem with the graphics driver. I intend to use this system with Windows 7, but I also tried Windows 8.1: the same problem. With Linux Mint 16 64-bit everything works fine!
Back to Windows 7 I uninstalled the Intel driver. Now Windows Update gave me a "recommended" update in the category important updates: "Intel Corporation Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3 software update released in January, 2014" This appears to be version 10.18.10.3412 and it works, well..., a bit, provided I power on my monitor after Windows start-up.
up. When I shut down or when Windows dims the display after 5 minutes idle, the monitor is left in a weird state: the screen turn blue and it never goes into standby. Never seen this before and I used it on many different systems. It does not recover from this when I wake up or start up the NUC. I have to power cycle the monitor to get normal display back, so this still not really workable.
Update 8 March 2014: My monitor has no DisplayPort, but I could borrow a Mini DisplayPort - DVI adapter. With this it works fine. So it is specifically a HDMI problem.